With the mission to provide assistance for the platform customers, this service includes:
- Hotline: customer support is available by telephone, fax, or email. It allows us to answer your questions on captures, extra information, resolving unexpected events.
- Off Site Acces: the Off-site access service allows via reception of e-mail, customer requests , of a configuration nature, and facilitates a meaningful exchange between the users and the help desk.
- Developing e-learning tools: these tools are provided as tutorials or other learning materials.
Maintenance
Arpson N3 maintenance includes :
- Delivery of new releases along with release notes,
- Assistance and technical developments – equipment and systems,
- Errors and anomalies correction by delivering new releases,
- Adapting to evolutions, regulations or market practices. It also covers the operating systems or databases version changes.
